Returns & Exchanges

At Brothnco, we prioritize your health and satisfaction; if you are not completely happy with your purchase, we offer a straightforward return process for all unopened and non-perishable items. Due to the food-grade nature of our bone broths, we ensure every return is handled with the highest safety standards.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receiving your order to initiate a return request and receive a return authorization number.

• 2.
  Prepare the Package

  Ensure the items are unopened, in their original packaging, and securely packed to prevent damage during transit back to our facility.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.